Planned Maintenance In Progress

Updated a few seconds ago

We monitor our service 24/7. Any service interruption details will be published here, along with expected resolution times. Please bookmark this page in your browser for future reference. If you have trouble logging in please let us know by emailing support@accountsiq.com

Application




Planned Maintenance

API




Planned Maintenance

0

Upcoming Maintenances

5

Incidents Last 30 Days

2

Maintenances Last 30 Days

External Services

History (Last 7 days)

Description

Servers will be rebooted after 17:00 to allow for an upgrade to the UK site


Components

Application, API


Locations

UK Data Center - uk1.accountsiq.com


Schedule

May 11, 2021 17:01 - May 11, 2021 17:30 BST



May 11, 2021 17:02 BST
[Update] Scheduled maintenance is starting.

May 11, 2021 17:30 BST
[Update] Scheduled maintenance is complete.
IncidentService Disruption

Incident Status

Service Disruption


Components

Application


Locations

EU2 Data Center - eu2.accountsiq.com




May 11, 2021 10:21 BST
[Investigating] Our monitoring has picked up on an on-going event and we are currently investigating. We will provide an update as soon as possible.

May 11, 2021 10:31 BST
[Resolved] The incident has been resolved.
IncidentService Disruption

Incident Status

Service Disruption


Components

Application


Locations

EU2 Data Center - eu2.accountsiq.com




May 11, 2021 01:30 BST
[Investigating] Our monitoring has picked up on an on-going event and we are currently investigating. We will provide an update as soon as possible.

May 11, 2021 08:05 BST
[Resolved] The incident has been resolved.

Description

Customers data resident in the UK, EU & Rest of the world that currently access AccountsIQ from visorsoftware.com and hostacct.com domains are now being migrated to the new Azure UK and EU Data centres. To accommodate this, a maintenance window is now in place from 18:00 (GMT) on Friday 7th to 12:00 (GMT) on Sunday 9th May 2021. AccountsIQ will not be accepting logins during this maintenance window. Please check this status page for further updates during the maintenance window.


Components

Application, API


Locations

UK Data Center - uk1.accountsiq.com, EU2 Data Center - eu2.accountsiq.com


Schedule

May 7, 2021 18:00 - May 9, 2021 12:00 BST



May 8, 2021 16:50 BST
[Update] Scheduled maintenance is till ongoing but will be completed soon (within 2 hours)

May 8, 2021 17:05 BST
[Update] Maintenance now finished All AccountsIQ Data has been successfully migrated to Microsoft Azure System now accepting logins